Progressing Partnerships Data Privacy Notice – May 2018
Your personal data – what is it?
‘Personal data’ is any information about a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information. The processing of personal data will be governed by the new General Data Protection Regulation (GDPR) EU 2016/679.
Who are we?
Progressing Partnerships is a dog training and behaviour organisation based just outside Ely, Cambs. This Privacy Notice is provided to you by Progressing Partnerships, whose Partners decide how your personal data is processed and for what purposes it is used.
What data do we process?
We need to collect your contact details and details about your dog and the nature of any problems you may be having. If you are a client of our behaviour clinic, we will also need details of your veterinary surgeon.
We may process images or videos of your pet on our secret Facebook group (which is only accessible to clients of Progressing Partnerships by invitation from one of the Partners) or our website. We will only share photos and videos that you have agreed to us sharing.
Bank details or payment card details are never requested or held.
The website processes data such as location, IP addresses, browser cookie data (small files sent from the website to the user’s computer, designed to hold data specific to the user and website).
How do we process your personal data?
Progressing Partnerships has a ‘privacy by design and by default’ approach to processing personal data and will comply with its legal obligations to only record necessary personal data, keep personal data up to date, to protect it, store and destroy it securely. Databases stored on private secure networks will be password protected and mobile phones that contain your personal data will also be password protected.
We use your personal data for the following purposes:
All activities associated with Progressing Partnerships’ objectives which includes;
To discuss your enquiry and determine how best we can help you
To confirm details of your booking(s) with us
To contact you in case of unforeseen changes to your appointment
To send you notes and reports from your lesson to help you progress at home
To ensure we provide you with the appropriate service for you and your pet
To advise you of workshops, events and promotions that we may from time to time be running
We use our supplier's personal data for the ordering of goods and services
What is the lawful basis for processing your personal data?
Progressing Partnerships’ lawful basis for processing your personal data is on the grounds of Contract as the processing is necessary for any contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Progressing Partnerships also has a lawful basis for processing data on the grounds of Legitimate Interests for the purposes of marketing and promotional activity, as the guidance assumes that individuals that have previously engaged with Progressing Partnerships could reasonably expect this type of processing and will always have the option to opt out.
Sharing your personal data
Your personal data will be treated as strictly confidential and will only be shared in accordance with the law, for example, we may need to speak with your veterinary surgeon or your insurance company if you are accessing the services provided by our behaviour clinic. We need to keep certain records for our annual tax return. We will never pass or sell your data to third parties.
How long do we keep your personal data?
We will keep your personal data no longer than necessary.
Your rights and your personal data
You have the following rights with respect to your personal data:
The right to receive a copy of the personal information we hold on you
The right to correct and update the information we hold on you
The right to have your information deleted within 28 days of request (opt-out)
The right to lodge a complaint with the Information Commissioner’s Office
If we wish to use your personal data for a new purpose not covered by this Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
Please contact Progressing Partnerships if you have any questions about this Privacy Notice, the information we hold about you, or to exercise your rights.
Address: Progressing Partnerships, Quanea Drove, Ely, Cambs. CB7 5TJ
Telephone: 01353 668953
Contact details for ICO:
Information Commissioner’s Office
Cheshire SK9 5AF
Tel: 0303 123 1113